Privacy and Cookie Policy for Caffè Martella

At Caffè Martella, accessible from https://www.caffemartella.com, protecting the privacy of our customers and website visitors is one of our highest priorities. This Privacy and Cookie Policy explains what personal data we collect, how we use it, with whom we share it, and the rights you have regarding your personal information.

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at info@caffemartella.it.

Data Controller

The data controller responsible for the processing of personal data through this website is:

Caffè Martella Srl
Via Garibaldi 1
00047 Marino (RM)
Italy
VAT Number: IT06429181008
Email: info@caffemartella.it

Information We Collect

We collect personal information when you place an order, create an account, subscribe to our communications, contact us, or otherwise interact with our website.

The personal information we may collect includes:

Full name
Email address
Billing address
Shipping address
Telephone number
Order and transaction details
Customer service communications

Payment card information is processed directly by our payment service providers and is not stored on our servers.

We may also automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Operating system
Referring website
Date and time of website visits
Pages viewed and website interactions

Legal Basis for Processing

We process personal data in accordance with Article 6 of the General Data Protection Regulation (GDPR).

The legal bases for processing include:

The performance of a contract when processing and delivering orders;
Compliance with legal obligations, including tax, accounting, and regulatory requirements;
Your consent for analytics, marketing communications, and non-essential cookies where required;
Our legitimate interests in maintaining website security, preventing fraud, improving our services, and operating our business efficiently.

How We Use Your Information

We use your information to:

Process and fulfill orders;
Provide customer support;
Communicate regarding orders, deliveries, and customer service requests;
Improve our products, services, and website functionality;
Prevent fraudulent activity and maintain website security;
Comply with legal and regulatory obligations;
Send marketing communications where you have provided consent.

Cookies and Similar Technologies

Caffè Martella uses cookies and similar technologies to ensure the proper functioning of the website, improve user experience, analyze website traffic, and support marketing activities.

Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.

Cookie Consent

Non-essential cookies, including analytics and advertising cookies, are only placed on your device after you have provided consent where required by applicable law.

You may withdraw or modify your cookie preferences at any time through the cookie settings available on our website.

Analytics and Advertising Services

We use selected third-party services to understand website usage and improve our marketing activities.

These services may include:

Google Analytics
Google Fonts
Meta (Facebook) Pixel

For further information regarding these services, please consult their privacy policies:

Sharing of Personal Data

We may share personal data with trusted third parties where necessary to operate our business and provide our services.

Payment service providers such as Stripe and PayPal;
Shipping and logistics companies responsible for order delivery;
Website hosting and IT service providers;
Analytics and marketing service providers;
Legal, accounting, or regulatory authorities where required by law.

All third-party service providers are required to process personal data in accordance with applicable data protection laws.

Payment Providers

Payments are processed securely by third-party payment providers. We do not store complete payment card information on our servers.

International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred internationally, appropriate safeguards are implemented in accordance with applicable data protection laws, including Standard Contractual Clauses approved by the European Commission or other recognized legal transfer mechanisms.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations.

Order-related information may be retained for up to ten years where required by applicable tax and accounting laws.

Technical and analytics data may be retained for shorter periods depending on the nature and purpose of processing.

Your GDPR Rights

If you are located within the European Economic Area, you have the following rights:

Right of access to your personal data;
Right to rectification of inaccurate data;
Right to erasure ("right to be forgotten");
Right to restrict processing;
Right to object to processing;
Right to data portability;
Right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@caffemartella.it.

We will respond to requests within the timeframes required by applicable law.

Right to Lodge a Complaint

If you believe that the processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the competent supervisory authority.

For Italy, the competent authority is the Garante per la Protezione dei Dati Personali.

Children's Privacy

Our website and services are not directed to children under the age of 14.

We do not knowingly collect personal information from children under 14 years of age. If you believe that a child has provided personal information through our website, please contact us immediately so that we can remove the information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments.

Any changes will be posted on this page and become effective upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Caffè Martella Srl
Via Garibaldi 1
00047 Marino (RM)
Italy
VAT Number: IT06429181008
Email: info@caffemartella.it