Welcome to Caffè Martella. These Terms and Conditions govern your use of our website and the purchase of products through it. By accessing this website and/or placing an order, you agree to be legally bound by the terms set out below. If you do not agree to these Terms, you may not use or access the Site.
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms. The content and materials on this Site are protected by applicable copyright and trademark laws.
By placing an order, you are making an offer to purchase a product subject to these Terms and Conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary depending on product availability and are subject to postal delays or force majeure events beyond our control.
We accept payments via Stripe, PayPal, and Bank Transfer. Your account is charged when the order is placed. By submitting payment details, you confirm that you are the rightful owner of the card or account used.
All payment methods are subject to validation and authorization by the relevant payment provider. If payment is declined, Caffè Martella will not be liable for any delay or non-delivery.
Prices are subject to change at any time. However, such changes will not affect orders for which a Dispatch Confirmation has already been sent.
Unless otherwise stated, promotional discounts, discount codes, and special offers apply exclusively to products available in the Caffè Martella catalogue. Shipping costs are excluded from such promotions and are calculated separately during the checkout process.
Shipping costs are calculated based on the conditions set by the carrier responsible for delivery and may vary depending on the weight of the shipment, the destination, and current logistics rates, including any changes in fuel surcharges. The final shipping cost is always displayed to the customer before order confirmation.
Free shipping applies for orders with a total weight of 3 kg or more.
We aim to deliver all orders within 7–10 business days. While we make commercially reasonable efforts to deliver within the indicated timeframes, we cannot guarantee delivery dates and are not responsible for delays beyond our control.
After the payment has been completed, cancellation of the order is only possible to a limited extent. If the shipment with the courier has not yet been booked, we can, at the customer’s request, cancel the order and refund the amount already paid. A bank processing fee will be deducted from the refund. Refunds may take up to 10 business days.
We accept returns of unused and undamaged items within 14 days from the date of delivery. All returns must be authorized by us in advance.
Unless the return is due to an error on our part (e.g. wrong or defective item), return shipping costs are the responsibility of the customer. We do not cover the cost of return shipping for items returned due to a change of mind or incorrect orders placed by the customer.
All materials on the Site are provided "as is". We make no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Site or its content will be free from errors or uninterrupted.
Caffè Martella shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of profits, or business interruption arising out of the use or inability to use the Site or its materials, even if we have been advised of the possibility of such damages.
The materials on this Site may include technical, typographical, or photographic errors. While we strive for accuracy, we do not guarantee that all content is complete, current, or error-free. We reserve the right to make changes to the content at any time without notice.
If you have any questions regarding these Terms and Conditions, please contact us at info@caffemartella.it